Customers who ordered HP TouchPad to get full or partial refunds

by Tan Weizhen
04:46 AM Aug 27, 2011


SINGAPORE - Those who pre-ordered the doomed Hewlett Packard TouchPad through official channels can get a full or partial refund, depending on whether they wish to keep the TouchPad, said HP's Singapore operations in an announcement on its Facebook page on Thursday.

This comes after HP announced it was discontinuing global production and operations of its WebOS devices.

Those who want a full refund can email HP at Hp.order.fufillment@hp.com with their details, while those who want to keep the device will get a refund of the difference between HP's still-unannounced new pricing and the original retail price.

However the offer only applies to those who purchased the devices on or before Aug 22, and will be valid until Sept 16.

HP's hardware businesses are currently shrouded in uncertainty, after the company announced earlier this month that it is exploring a separation of its core hardware business - its personal systems group encompassing PCs, mobile devices and storage - from the company.

HP Singapore said stocks of its TouchPad will be released for sale at the IT show Comex next week, and declined to comment on whether there will be a separate fire sale, amid calls on its Facebook page to hold one.

Elsewhere in the world, the tablet had been selling for US$99 (S$119) at fire sales.

It also declined to say how many units have been pre-ordered here. However, the company has said that it will honour warranties for customers who have bought any of its hardware no matter what happens to its businesses.


Via: http://www.todayonline.com/Singapore/EDC110827-0000271/Customers-who-ordered-HP-TouchPad-to-get-full-or-partial-refunds